Albany’s Low-Income Assistance Program is dedicated to helping qualified individuals and families facing financial difficulties in paying their City utility bills. This program provides assistance to around 250 households each year.
How do I qualify?
You qualify if your household’s annual gross income is 60% or less of the state median income by household size using the table below.
2025
| Household Size | Gross Income* | |
|---|---|---|
| Annual | Monthly | |
| 1 | $36,811 | $3,067.58 |
| 2 | $48,138 | $4,011.50 |
| 3 | $59,464 | $4,955.33 |
| 4 | $70,790 | $5,899.17 |
| 5 | $82,117 | $6,843.08 |
| 6 | $93,443 | $7,786.92 |
| 7 | $95,567 | $7,963.92 |
| 8 | $97,690 | $8,140.83 |
| Each additional family member... | ||
| $2,123 | $176.92 | |
Did you know? In 2021, City Council expanded this program to include all qualifying low-income residential customers.
What help do I receive?
If you qualify,
- You can receive a credit for up to four units of your water use monthly.
- You can receive half-off your city services fee.
- Credits do not include water base charges or other City utility fees such as sewer and stormwater.
- Credits do not carry over from month to month.
- You will still be responsible for paying all other charges on your bill.
When do I apply?
- Applications are accepted starting October 1 for assistance beginning January 1 for the following year.
- You must reapply each year.
Call Community Services Consortium (CSC)
541-704-7632
How is the program funded?
Every single-family residential water customer pays a fee to fully fund this program exclusively for low-income assistance.
This is not the same program as the Low Income Home Energy Assistance Program (LIHEAP).
