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If you receive an email or phone call claiming to be from City of Albany Utility Billing and you have suspicions it is not legitimate, do not give out your information and hang up immediately. Call 541-917-7547, email This email address is being protected from spambots. You need JavaScript enabled to view it., or drop by City Hall (333 Broadalbin St SW) during regular business hours and one of our utility billing staff will help keep your account information safe.

An update for all Albany utility billing customers

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Pay your bill online

 STOP! Account numbers have changed in the new billing system.

If you haven't already, first...

  • Click the button below.
  • Click on "Find my account."
  • Fill in your old account number and billing zip code.
  • Hit "Search" to get your new account number.

Login to your account

 Get started with the new utility billing system

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More about your bill

Other ways to pay


The City of Albany manages the water, sewer, and stormwater utilities in the City of Albany. Rates are set through resolution by the Albany City Council. Low-income assistance is available to all qualifying low-income residential customers.

Public Works-Utility Billing

 333 Broadalbin SW (1st floor)
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